Services

  • Promoters: Hildur Björk Svavarsdóttir, Fridrik H. Jónsson
  • Client: Advisory Council on Household Finance
  • Submission report: November 2004

The aim of this survey was to examine the attitudes of those who had received advice on financial difficulties to the services of the Advisory Council, to the solutions proposed, to see if the advice had been successful and to what remedies the users had taken in the wake of the advice. The results are based on the answers of 540 individuals who searched for the Household Finance Advisory Council from 2001 to 2003. 

  • Project: Einar Mar Þórðarson, Ella Björt Daníelsdóttir, Fridrik H. Jónsson
  • Client: Íslandspóstur hf
  • Submitting report: June 2005

The survey was sent by mail to all employees of the Post Office. Asked about attitudes to the service of Post, general attitudes to staff and attitudes to certain work groups at PTA. In addition, the question was asked how the mail could potentially improve its customer service. 

  • Promoters: Guðlaug J. Sturludóttir, Kristjana Stella Blöndal
  • Client: Franca ehf
  • Submission report: February 2005

In this report, the results of a survey conducted for Franca ehf, where questions were asked about the sales of the base network of Iceland Telecom, when the company will be sold to private parties. 

  • Project managers: Ella Björt Daníelsdóttir, Friðrik H. Jónsson
  • Client: Reykjavík - Department of Education
  • Published: July 2006

This report contains the results of a telephone survey conducted among parents using day care services. The goal was to elicit the parents attitudes towards the services. 

  • Promoters: Andrea G. Dofradóttir, Ragna Benedikta Garðarsdóttir, Fridrik H. Jónsson
  • Client: City of Reykjavik
  • Submission report: January 2007

Survey conducted by the City of Reykjavik in November-December 2007. A sample of 1200 residents of Reykjavik, aged 16-80, was randomly selected from the National Registry. The final response rate was 63%. 

  • Promoters: Heiður Hrund Jónsdóttir, Andrea G. Dofradóttir
  • Client: Icelandair
  • Submitted report: March 2005

The International Food Festival of Food & Fun or food and entertainment was held for the third time on 18th-22nd February 2005. The festival was open to all and guests were asked to participate in a short survey by Icelandair. Guests answered a few questions and evaluated the quality of the restaurant, service and food by star rating. 

 

  • Project Managers: Guðlaug J. Sturludóttir, Fridrik H. Jonsson
  • Client: Icelandic Red Cross
  • Divorce Report: May 2005

The report describes the results of the question What humanitarian and charitable organization do you think first of all? Then you ask Can you think of more humanitarian and charitable organizations? In total, respondents are asked to name 5 companies. Next, the views of the respondents on various issues pertaining to humanitarian and charitable causes are examined, to the Icelandic Red Cross and more. 

  • Promoters: Kristín Erla Harðardóttir, Fridrik H. Jónsson
  • Client: Self-employed physiotherapist and GPS public relations
  • Submission report: February 2006

The report highlights important points from the focus group on interviewee views to work and service physiotherapists in Iceland. 

  • Project Managers: Ella Björt Daníelsdóttir, Fridrik H. Jónsson
  • Client: House of the Disability Federation
  • Submitted report: March 2006

The survey asked about the position of residents for general residence conditions and how they could be improved, service of the housekeeper, the office of the Housing Fund of the Disabled Community and the grocery store in Hátún. They also asked about the services that the interviewees received from the city and the public sector, an interest in leisure activities and the possibility of working. 

  • Project: Ella Björt Daníelsdóttir, Kristjana Stella Blöndal, Heiður Hrund Jónsdóttir
  • Client: Teachers' Association of Iceland
  • Submitting report: June 2006

The survey covered numerous factors in the activities of the Teacher Union and its member associations. Questions were generally asked about the services and activities of the Union, and respondents asked to evaluate the limited aspects of the operation.